sample policy

We appreciate that you may like to see a sample of a product to confirm an order or selection. We are happy to provide samples however due to the nature of our business we have several policies in place.

We suggest that you browse through our site, speak to our Conference Product Experts and obtain all relevant pricing and product details.

If you would like to move forward with an order, but need to check the quality of the item, we would be pleased to arrange the sample(s) for your evaluation. Samples will be charged for at the quoted price plus all relevant freight charges to deliver the sample(s) to your nominated destination. Samples may be returned within a 21 day for credit, however a credit is not applied to the freight cost.

Note returned samples must be supplied in original and saleable condition for a credit to be applied. A tax invoice for samples will be issued and will need to be paid for prior to dispatch. We recommend that you review a sample before placing a large quantity order. However, if you forgo a sample review, Conference Product Experts will not be held liable or responsible for any consequences from not viewing a sample.

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